customers the same kind of demand, some bosses carefully after the attention, from the perspective of consumers, you can meet more consumers, so that the business is more prosperous shop. Some bosses do not really from the consumer’s point of view, is not careful enough, should pay attention to the place did not notice that such a shop would like to do business is very difficult.
Shandong Ji’nan Changqing District GUI De Zhen Wan Zhuang Cun strong-minded.it opened the shop has been more than two years, customers have been. Today, the snow shops a wedding with smoke cigarettes and Lu shop designated rural retail terminal demonstration shop, just 30 years old the shopkeeper Li Xue to do business more vigorously. The morning of September 12th, I went to the winter store, speaking shop management experience, with Li Xue.
"everyone says my store is a" Star shop ", which can not be separated from the trust of customers." Li Xue said, when just opened, due to the lack of business experience, business shop cigarette snow is not satisfactory, which made her very worried.
has little understanding of the variety of cigarettes, and most of the channels to obtain the information of tobacco products are from the customer service manual and the account manager…… Soon, Li Xue found his shortcomings.
a new business website has a variety of brand knowledge and sales volume method to find Li Xue inadvertently. So, she took the initiative to apply for the original telephone ordering cigarettes instead of online ordering. "As long as the computer boot, and the page is opened. Business is not busy, I began to read the cigarette brand information, regardless of the text or picture I will browse." Li Xue told the author. Less than half a year, Li Xue has a lot of information about the specifications of cigarettes.
only master new cigarette products in business information is not enough, after several months of operation, I found that in addition to enhance their own, more exchanges with the customer, especially in the village of old customers, often can give me some good suggestions." In the eyes of Li Xue, the customer’s advice than a pack of cigarettes worth much more, "last month, in some of the old customer’s suggestion, I in the new business website amount into the purchase of a few fine cigarette, did not expect the villagers around a high degree of acceptance."
"Hello, my family is going to be engaged next month. What can you recommend?" A more than and 50 year old male customer walked into the shop. Li Xue pointed to the counter "wedding recommended" explosion stickers, pull smoke cabinet explained: "you see this area, the first row is ten yuan price of cigarettes, the second row is twenty yuan price of cigarettes, third rows of high price of cigarettes. We have a complete range of cigarettes, you will be able to choose the favorite."
subsequently, Li Xue also introduced to the customer a few of these best-selling cigarettes, customers finally bought a dozen just left. Before leaving, the customer >